Privacy Policy

Last updated: August 2026

Planet Safe Vibe (“we”, “us”, “our”) runs planetsafevibe.com, an online home for eco-friendly products and sustainable living guidance based in Bashundhara R/A, Dhaka, Bangladesh. This Privacy Policy explains what personal information we collect when you visit our website, place an order, subscribe to our newsletter, or contact us. It also explains how we use and protect that information. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information you give us directly. This includes your name, phone number, email address, delivery address, and order details when you buy from us. It also includes anything you share when you fill in a contact form, request a consultation, join our newsletter, or leave a review. When you pay through bKash, Nagad, card gateways, or cash on delivery, the payment provider processes your payment details. We do not store full card numbers or mobile wallet PINs on our servers.

We also collect some information automatically when you browse our site. This includes your IP address, browser type, device type, pages visited, time spent on pages, and the website that referred you. We gather this through cookies and similar technologies, as described in our Cookie Policy.

2. How We Use Your Information

We use your information to process and deliver your orders, confirm payments, arrange returns and refunds, and answer your questions. We also use it to send order updates by SMS, phone, or email. If you have subscribed, we may send you sustainability tips, product news, and offers, and you can unsubscribe at any time. We also use browsing data to improve our website, understand which products and articles are most useful, and protect the site against fraud and misuse.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our service. This includes delivery partners who need your name, phone, and address to deliver your order. It includes payment providers such as bKash, Nagad, and card processors. It also includes website hosting, analytics, and email service providers who work on our behalf under confidentiality obligations. We may disclose information when required by the laws of Bangladesh, by a court order, or by a lawful request from a government authority.

4. Data Security

We use reasonable technical and organisational measures to protect your data, including SSL encryption on our website and restricted internal access to customer records. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We keep order and transaction records for as long as needed for accounting, tax, and legal purposes in Bangladesh. We keep newsletter data until you unsubscribe. We delete or anonymise other personal data when it is no longer needed.

6. Your Rights

You may ask us to show you the personal information we hold about you, correct inaccurate information, delete your data where we are not legally required to keep it, or stop sending you marketing messages. To make a request, contact us using the details below. We will respond within a reasonable time.

7. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal data, please contact us and we will delete it.

8. Third-Party Links

Our articles and guides may link to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

10. Contact Us

Planet Safe Vibe
4th Floor (4B), Plot No. 189, Block B, Bashundhara Main Road, Bashundhara R/A, Dhaka-1229
Phone: +880 1743-888878
Email: info@planetsafevibe.com