Refund & Cancellation

Last updated: August 2026

At Planet Safe Vibe, we want every product to support your sustainable lifestyle. If something isn’t right with your order, this policy explains how returns, exchanges, and refunds work for purchases made on planetsafevibe.com.

1. Check Your Parcel on Delivery

Please check your parcel in front of the delivery person when it arrives. If the package is visibly damaged, the wrong item has been sent, or items are missing, please tell the delivery person. Then contact us within 24 hours with your order number and clear photos or a short video.

2. Eligibility for Returns

You may request a return or exchange within 7 days of delivery in these cases: the product arrived damaged or defective, you received the wrong item, size, or colour, or the product is significantly different from its description. Items must be unused, in their original condition, and returned with all packaging, tags, and accessories where possible.

3. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned once opened or used. These include personal care products such as bamboo toothbrushes, natural soaps, shampoo bars, menstrual cups, and reusable pads. They also include opened food-grade or consumable items, seeds and live plants, and products that have been customised or personalised. Natural variations in colour, grain, or texture of materials like bamboo, jute, wood, and clay are not defects and are not grounds for a return.

4. Change-of-Mind Returns

If you simply change your mind about an eligible, unopened product, you may return it within 7 days of delivery. In this case, you pay the return delivery charge, and the original delivery charge is not refundable.

5. How to Request a Return

Contact us by phone or email with your order number, the item, the reason for return, and photos where relevant. Our team will review your request and reply within 2 working days. If approved, we will arrange a pickup within Dhaka or give you instructions for sending the item back from outside Dhaka.

6. Refund Process

After we receive and inspect the returned item, we will confirm whether the refund is approved. Approved refunds are processed within 7–10 working days. They are sent through the original payment method where possible: to your bKash or Nagad account, or back to your card. For cash-on-delivery orders, refunds are made to a bKash or Nagad number you provide. Card refunds may take additional time depending on your bank.

7. Exchanges

If you would prefer an exchange, we will send a replacement once the returned item is received and approved, subject to stock availability. If the replacement is not available, we will issue a full refund.

8. Order Cancellations

You can cancel an order free of charge before it is dispatched. Once an order has been handed to the courier, it can no longer be cancelled, but you may request a return under this policy. If you refuse a cash-on-delivery parcel without a valid reason, we may ask for advance payment on future orders.

9. Services and Workshops

Fees for sustainability consultations, workshops, or events are refundable if you cancel at least 48 hours before the scheduled time. Cancellations made later than that are not refundable, but may be moved to another date at our discretion.

10. Your Legal Rights

This policy does not affect your rights as a consumer under the Consumer Rights Protection Act, 2009, and other applicable laws of Bangladesh.

11. Contact Us

Planet Safe Vibe
4th Floor (4B), Plot No. 189, Block B, Bashundhara Main Road, Bashundhara R/A, Dhaka-1229
Phone: +880 1743-888878
Email: info@planetsafevibe.com